Most Recent Blog Posts

Sep 15, 2017

Data is the new oil

At the recent Aviation Festival in London, an observation from one of the moderators really struck me: “Data is the new oil.”....More
Sep 01, 2017

Turning a problem into revenue

Convincing passengers to give up their hand luggage is one of the toughest jobs in airline ground operations, so UK LCC easyJet’s plan to turn this....More
Aug 25, 2017

Is there a future for ‘middle-seat' airlines? ​

As the carve-up of German carrier airberlin begins, it begs the question of whether there is an independent future for second-tier airlines that are....More
Aug 15, 2017

Is Europe in the next phase of consolidation?

Do the airberlin and Alitalia insolvency filings signal the next wave of European industry consolidation?....More
Jul 21, 2017

Joon know your target audience? ​

Air France has finally given birth to new lower-cost airline Joon, but is the baby too genetically similar to its elderly parent to appeal to....More
Jul 07, 2017

​Make it easy; make it different

More and more passengers are looking for ‘business as unusual’ from companies. They want their experience to be easy, different, human…and cheap....More
Jun 28, 2017

A little trust goes a long way

When a passenger flies, they feel disempowered and over-regulated. The trust is missing on both sides. Can airlines take tips from companies like....More
Jun 07, 2017

Airlines need Brexit answers. Soon.

The UK is scheduled to leave the EU (Brexit) by the end of March 2019, but airlines don’t have two years, they need answers by April next year....More
May 25, 2017

Just get it right ​

Every day there is a new headline about an airline getting it wrong, but a recent study revealed that North American passengers are apparently....More
May 10, 2017

The face of an airline

It is almost impossible to imagine Etihad Airways without James Hogan, but come July that will be a reality. How do airline brands move on when their....More
May 02, 2017

Italy’s Groundhog Day

On May 2, Alitalia’s board unanimously voted to place the airline into administration, triggering that feeling of déjà vu...again....More
Apr 19, 2017

Flying long haul with Norwegian

Norwegian’s long-haul expansion has made headlines on both sides of the Atlantic, but is the product any good? The simple answer is yes, but....More
Mar 15, 2017

Airline product deja vu

Back in the day, airlines offered virtually no product on their short hops. Then competition kicked in, so they upped their game to include catering....More
Mar 01, 2017

Is European aviation broken?

When parking costs more than your flight, it’s clear something is fundamentally wrong with the European airline business model....More
Jan 19, 2017

Board games

Could organizing passengers on a mat – yes, an actual physical mat - help speed up aircraft boarding and cut turnaround times?....More
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