Most Recent Blog Posts

Jun 23, 2017

Qatar Airways’ American bid could be political

Qatar Airways’ unsolicited bid to acquire a large stake in American Airlines is indeed “puzzling”, as American CEO Doug Parker put it in a letter to....More
Jun 22, 2017

Qatar's unsolicited, unexpected and unwelcome bid for American

You have to hand it to Qatar Airways CEO Akbar Al Baker; he never fails to surprise. This time, it appears, he has also surprised American Airlines....More
Jun 16, 2017

Cuba: You need passengers, not just planes!

My quick take on US President Donald Trump’s announcement today that the US air services pact with Cuba will remain, but a ban on US tourism to the....More
Jun 16, 2017

Munoz moves United on from scandal, but will customer service follow?

United Airlines CEO Oscar Munoz’s speech in New York this week seemed deliberately aimed at putting the dragged passenger scandal behind him and....More
Jun 06, 2017

Editor’s Blog: Walsh’s meltdown over the BA meltdown

A clearly irritated Willie Walsh was ready to chastise the press. “It wasn’t a computer meltdown,” he said as soon as he was asked about the British....More
Jun 05, 2017

Editor's Blog: The USA becomes the unnamed problem child

If you wanted an indicator of how far the US has fallen in the regard of global opinion, Cancun would be a good place to be this week.As one speaker....More
May 29, 2017

The bigger questions of British Airways’ IT meltdown

As with all disasters, natural or man-made, there comes a time for mopping up, analysis and self- examination. What was learned? How can this be....More
May 02, 2017

US lawmakers are angry, but want airlines to self-regulate

Today’s congressional hearing on US airline customer service was certainly a venting exercise for lawmakers. The question is, will this new wave of....More
Apr 11, 2017

Munoz’s apology may not be enough

Let’s start with today’s good news for United. The CEO issued a full apology for the awful bumped-then-dragged passenger incident, took full....More
Apr 10, 2017

United bumped passenger video damages all airlines

The news and video that emerged today of a passenger being roughly dragged from a United Airlines aircraft for no other reason than the airline had....More
Apr 05, 2017

EASA’s safety warning raises most important question on electronic carry-on bans

EASA’s safety bulletin issued today warning of the hazards of loading lots of personal electronics in the cargo hold rather than let passengers carry....More
Apr 04, 2017

American places ATW Airline of the Year logo on 968 aircraft

American Airlines is having the sort of sticker shock it’s nice to have; the carrier is sticking 2017 ATW Airline of the Year decals on the fuselages....More
Apr 03, 2017

Ban the carry-on ban. And soon

The new US and UK electronics carry-on security bans continue to raise questions. But there’s zero evidence that they raise security....More
Mar 22, 2017

Keep calm, but don't carry on!

The British Airways statement on the new rules forbidding laptops and other personal electronic devices in carry-on on certain flights is so British....More
Mar 21, 2017

Trying to make sense of the new TSA electronics ban

I flew to Abu Dhabi for a short work trip in January and, if I’m honest, I found the security and screening processes at that airport ahead of my....More
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