Most Recent Blog Posts

Mar 20, 2018

O’Leary’s winning hand with Lauda

Michael O’Leary must have played a lot of Risk as a boy. And he frequently won, judging by how he played his hand over LaudaMotion, a prize that was....More
Mar 09, 2018

The airline industry’s glass ceiling

Today is National Women’s Day. I’m not typically one of those who lauds achievements purely based on the gender of those who achieved, but a vexing....More
Mar 02, 2018

Delta CEO takes the high road

Delta Air Lines has withdrawn its discount offer for members of the US National Rifle Association (NRA) following the mass shooting in February at a....More
Feb 05, 2018

Pigs might fly, but they shouldn’t do so as service animals

Two US airlines, Delta and United, have issued stricter guidelines on what is required before a passenger can bring onboard an animal in an “....More
Jan 30, 2018

The Open Skies ‘big deal’ that isn’t

American, Delta and United still have little to show for the millions of dollars they’ve spent on publicity campaigns and legal work aimed at....More
Jan 02, 2018

Media reaction to ‘safest year’ for airlines is telling

Two reports issued at the start of the year hail good news for the air traveling public: 2017 was the safest year in history with no fatalities....More
Dec 29, 2017

To the PSA pilot who made my Christmas Eve

It can often be the little things that make for great customer service, especially when things go wrong. Here’s a true Christmas Eve story of a PSA....More
Dec 16, 2017

Time is fast running out to prevent a Brexit aviation crisis

With every ticking minute towards the day when the UK exits the European Union (EU), anxiety is growing among those in the airline industry about....More
Dec 15, 2017

Editorial: Gulf Open Skies decision is right call

Despite a renewed campaign against the hub Gulf carriers, the three US major airlines ended the year with essentially nothing gained....More
Dec 12, 2017

Customer service lessons for British Airways, Heathrow and all airlines

A final update on my journey out of the London Heathrow chaos, along with a few takeaways that the incident made me think about, not just for the....More
Dec 10, 2017

British Airways, Heathrow & UK Border Force mess up big time

It's 3am, London time, Monday and I'm sitting on the floor of Heathrow Terminal 5....More
Nov 14, 2017

Dubai Air Show: Ode to the Missing Man

As they walked the line at Dubai’s Fair, They met a man who wasn’t there....More
Nov 07, 2017

Cathay & Qatar: Who wins?

At first glance, it’s difficult to see the gains that Qatar Airways’ stake in Cathay Pacific Airways brings to either airline. But dig deeper and....More
Oct 18, 2017

EDITORIAL: Planes, Politics & Protectionism

It’s ironic that the US is seeing a surge in activity that smacks of protectionism under a Republican president; one who campaigned on his....More
Oct 02, 2017

Monarch’s fragile wings

The collapse of UK leisure carrier Monarch Airlines is bad for those travelers whose vacations are upended; worse for the almost 2,000 people who....More
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