Most Recent Blog Posts

Jan 02, 2018

Media reaction to ‘safest year’ for airlines is telling

Two reports issued at the start of the year hail good news for the air traveling public: 2017 was the safest year in history with no fatalities....More
Dec 29, 2017

To the PSA pilot who made my Christmas Eve

It can often be the little things that make for great customer service, especially when things go wrong. Here’s a true Christmas Eve story of a PSA....More
Dec 16, 2017

Time is fast running out to prevent a Brexit aviation crisis

With every ticking minute towards the day when the UK exits the European Union (EU), anxiety is growing among those in the airline industry about....More
Dec 15, 2017

Editorial: Gulf Open Skies decision is right call

Despite a renewed campaign against the hub Gulf carriers, the three US major airlines ended the year with essentially nothing gained....More
Dec 12, 2017

Customer service lessons for British Airways, Heathrow and all airlines

A final update on my journey out of the London Heathrow chaos, along with a few takeaways that the incident made me think about, not just for the....More
Dec 10, 2017

British Airways, Heathrow & UK Border Force mess up big time

It's 3am, London time, Monday and I'm sitting on the floor of Heathrow Terminal 5....More
Nov 14, 2017

Dubai Air Show: Ode to the Missing Man

As they walked the line at Dubai’s Fair, They met a man who wasn’t there....More
Nov 07, 2017

Cathay & Qatar: Who wins?

At first glance, it’s difficult to see the gains that Qatar Airways’ stake in Cathay Pacific Airways brings to either airline. But dig deeper and....More
Oct 18, 2017

EDITORIAL: Planes, Politics & Protectionism

It’s ironic that the US is seeing a surge in activity that smacks of protectionism under a Republican president; one who campaigned on his....More
Oct 02, 2017

Monarch’s fragile wings

The collapse of UK leisure carrier Monarch Airlines is bad for those travelers whose vacations are upended; worse for the almost 2,000 people who....More
Sep 20, 2017

Airline & aviation workers’ heroic acts in disaster-hit regions

Harvey, Katia, Irma, Jose, Maria: a terrible family of destruction. And the brutal 2017 Atlantic hurricane season still has weeks to run and could....More
Sep 19, 2017

O’Leary’s Mea Culpa

Who thought we’d ever see the day that Michael O’Leary said sorry?....More
Aug 15, 2017

Airport drinking; when to call time?

Is limiting the number of alcoholic drinks each passenger can consume at an airport a good idea?....More
Aug 11, 2017

Sully video blog – reader comments & a follow up

Not surprisingly, my latest blog on “Sully” Sullenberger’s AAAA videos campaigning against US ATM reform ignited a strong response from readers....More
Aug 10, 2017

Sully’s misleading statements on US ATC reform

Chesley “Sully” Sullenberger, the pilot who landed a US Airways A320 on the Hudson River in New York, is campaigning against moves to reform and....More
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