Inside Travel Technology Update - April 24, 2013
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USA Today Travel Media acquires Tripology
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Travelport completes refinancing plan
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Amadeus opens Dallas office to serve airline IT customers
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Aer Lingus slated to select new PSS
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Accenture, SNCF develop systems for Italian rail operator
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SITA report finds improvements in baggage handling
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World news briefing
Travelport unveils merchandising platform
News from Travel Technology Update: Travelport’s Airline Merchandising Platform, unveiled at the CAPA Airlines in Transition conference near Dublin, was designed to “meet airlines wherever they are” in the merchandising universe, according to Derek Sharp, managing director of global distribution and sales.
Distribution Tail Wind
Last fall, IATA marched into the fray with a new distribution initiative that promises to “enable airlines to fill the capability gap between their direct and indirect channels.” While some have hailed the New Distribution Capability (NDC) as the vehicle that will help move the industry into the future, others see it as the catalyst for yet another political brawl.
IATA takes on NDC critics as it seeks DOT approval
News from Travel Technology Update: IATA filed an application with the US Transportation Dept. for approval of Resolution 787, the agreement that establishes the framework for its New Distribution Capability (NDC).
A Touch of Humanity
For three decades, loyalty programs have been the core of airline customer relationship management (CRM). While they remain a key element, airlines and technology providers are looking beyond frequent flier programs to reach customers in new ways. The mobile channel is enabling airlines to manage customer relationships in real time. Social media are providing airlines with new data about their customers. Other new technologies are breaking down traditional airline “silos” and allowing the integration of systems to make CRM work.
Migration Control
Migrations from one passenger services system to another are often described by survivors in surgical terms: the airline equivalent of open-heart surgery, a heart-lung transplant and other occasions involving lots of blood.
Inside Travel Technology Update - February 27, 2013
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Orbitz Worldwide seeks buyer for Away Network
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Farelogix unveils multi-channel airline platform
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US Airways denies Sabre’s claim of conspiracy
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Parker leaves door open for new PSS at American
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KLM to introduce bag fees on intra-Europe flights
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In Focus: Pintrips aims to get a handle (or a pin) on trip planning
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World news briefing
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