Michele McDonald

Michele McDonald is editor and publisher of Travel Technology Update, an industry newsletter read by executives of online travel companies, industry suppliers, global distribution systems, investment analysts and technology companies involved in electronic travel distribution. She is a contributing writer for Air Transport World and writes frequently on distribution and technology issues. She has covered the travel industry for more than 25 years, with emphasis on the airline industry, technology and distribution. Previously, she was editor of Travel Distribution Report and managing editor of Travel Weekly.

Articles by Michele McDonald
A look back at 2013: A controversy fizzles; Ryanair’s CEO is the new Mr. Nice Guy 
News from Travel Technology Update: One of the top stories of the year did a disappearing act as 2013 wound down.
Travelport readies third piece of merchandising platform 
News from Travel Technology Update: Air New Zealand introduced Skycouch, an unusual product that allows passengers to purchase a row of three seats in the economy cabin and turn it into a bed or play area on long-haul flights, more than two years ago, but the only place the carrier has been able to sell it is on its website.
Three GDS companies introduce significant new products, features 
News from Travel Technology Update: The three Western GDS companies—Amadeus, Sabre and Travelport—are introducing new functionality and features on the eve of the PhoCusWright Conference in Hollywood, Fla.
NDC: Airlines, agents, GDS companies look at the issues 
News from Travel Technology Update: For all the drama surrounding IATA’s New Distribution Capability, it is only a technical standard that provides “just the basis for developers to do the hard work,” Gary Doernhoefer, a consultant and former general counsel to IATA, said.
A question of loyalty 
There’s nothing cheap about loyalty,” the George Clooney character says in “Up in the Air,” a film about a dedicated mileage junkie. Or is there?
Travel managers, TMC execs reject call for regulation of ancillary product sales 
News from Travel Technology Update: Some US top travel management have rejected the idea that the Department of Transportation (DOT) should regulate the distribution of airlines’ ancillary products and services.
Farelogix adds ‘dynamic bundling’ to its FLX Merchandise product 
News from Travel Technology Update: Farelogix has introduced dynamic bundling technology that enables airlines to create bundles of services and offer them to customers based on a variety of criteria.
Study urges customer-centric view of irregular operations 
News from Travel Technology Update: Airlines have become adept at using technology to re-accommodate passengers whose flights are disrupted.
In ‘virtual merger,’ Expedia to provide Travelocity technology, product & service 
News from Travel Technology Update: In one of the more bizarre deals struck since the birth of the online travel industry, Travelocity Global and Expedia have signed a strategic marketing agreement whereby Expedia will provide its technology, inventory and customer service to Travelocity’s US and Canadian websites.
IATA: Time to act on Resolution 787 
IATA told the US Department of Transportation (DOT) it is “time to act” on its request for approval of Resolution 787, which created the foundation for its New Distribution Capability.
IATA strives to gain control of its message, NDC critics still unhappy 
News from Travel Technology Update: IATA has taken another stab at quelling the controversy over its New Distribution Capability (NDC), but it increasingly appears to be engaged in a game of “whack-a-mole”: Just as it addresses one set of objections, another critic pops up and repeats them.
IATA’s NDC comes under scrutiny of European data protection group 
News from Travel Technology Update: An advisory body to the European Commission on data protection and privacy has told IATA that its New Distribution Capability (NDC) project “raises a number of privacy and human rights concerns, in particular those related to the profiling of individuals.”
Resolution Rumpus  1
On its face, IATA Resolution 787 presents a simple idea: Since airlines want to get into merchandising and differentiation of their products, it would be best to create technical standards so they don’t all go off in different directions.
Amadeus, Sabre continue to rule the PSS market 

News from Travel Technology Update: Amadeus and Sabre continue to dominate the passenger services system market in 2012, with both companies scoring significant wins, according to “The Market for Airline Passenger Services Systems-2013,” a report published by Travel Technology Research Ltd.

It was a busy year for the market, both in terms of new signed contracts and migrations completed.

OpenTravel 2.0 aims for lighter, nimbler schema 
News from Travel Technology Update: In the airline world, the passenger was for decades reduced to a first and last name.

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