Ireland-based low-cost carrier (LCC) Ryanair has unveiled its 2017/18 customer experience improvement plan, which includes connecting flights, auto check-in and express booking. The move is part of the fourth year of the Dublin-based LCC’s Always Getting Better passenger experience improvement program, which has had a marked beneficial effect on both its passenger numbers—up by over 50%—and its image. From later this month, Ryanair said it will start to make network ...

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