A little more than a year after the highly touted opening of London Heathrow's Terminal 5 turned into a nightmare for British Airways passengers and a public relations disaster for the airline and BAA, the facility is more than living up to its original promise, say BA officials. "T5 has made things less complex. Our punctuality has improved--we've beaten our own target," BA Head of Network Operations Peter Lynam told ATW's Airports Today in London in late April. Some 55% of the estimated ...

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