Ground staff at the world's airports reduced the number of mishandled bags last year by 23.8%, resulting in savings of $460 million for airlines, according to SITA's "2010 Baggage Report" released in late March. SITA said that 2.2 billion passengers reported the mishandling of 25 million pieces of luggage in 2009, 7.8 million fewer bags than in 2008 and an improvement of more than 40% from 2007 numbers. "Some of the decline can be attributed to fewer passengers traveling last year but the ...

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