Queen Elizabeth II officially opened London Heathrow's Terminal 5 Friday, launching a £4.3 billion ($8.7 billion) facility that BAA and British Airways hope will transform LHR from an airport with a poor customer service reputation into a modern, more efficient gateway. New terminal, at which operations will start March 27, will be able to handle as many as 30 million passengers annually. BA will be the sole airline occupant.
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