A DECADE AGO, FEW PASSENGERS traveling through Cairo International were eager to repeat the experience. Back then, baksheesh (tips) for routine services, dirty toilets and flight delays were the norm. Airlines simply accepted a lack of organization and the leisurely pace of management and airport staff as the cost of doing business. But CAI has been working hard to shake off its negative image and more importantly to raise the standard of operations, professionalism and levels of service ...

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