It seemed appropriate when United Airlines CEO Oscar Munoz ended the carrier’s annual investors’ day in November by quoting Miguel de Cervantes. Referencing the Spanish writer’s classic Don Quixote de la Mancha, Munoz said, “Tell me the company you keep and I’ll tell you who you are.” Munoz was talking about the management team he has assembled and the 86,000 United employees with whom he has forged a labor peace that eluded his predecessor.   But it ...

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