Just hours after commending employees and saying they followed proper procedure, United Airlines’ CEO has issued a full apology for the incident in which a bumped passenger was violently dragged off an aircraft. In his apology, Oscar Munoz calls the incident “truly horrific,” apologizes to the passenger and promises a full review of United’s procedures for handling customers on oversold flights. A male passenger was ordered to give up his seat on the April 9 flight ...

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