UK airlines defend customer service, react to CAA satisfaction survey
UK airlines are defending their customer-service performance, after a UK CAA survey found that satisfaction levels have gradually fallen over the past two years. The CAA’s most recent UK Aviation Consumer Survey showed satisfaction had dropped from 90% to 83% since spring 2016. Respondents were...
Subscription Required
This content requires a subscription to one of the Aviation Week Intelligence Network (AWIN) bundles.
Schedule a demo today to find out how you can access this content and similar content related to your area of the global aviation industry.
Already an AWIN subscriber? Login
Did you know? Aviation Week has won top honors multiple times in the Jesse H. Neal National Business Journalism Awards, the business-to-business media equivalent of the Pulitzer Prizes.
Related Content
