For years, media reports about “lost luggage” abounded and a widespread public perception developed that checking a bag at the airport was a leap of faith. The perception was not unfounded. The peak for poor baggage handling was reached in 2007, when 19 bags per 1,000 passengers were lost or delayed. But according to SITA, which has carefully tracked airline baggage handling for the past decade, the industry has made tremendous strides since 2007. In 2013, just under 6.96 bags ...

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