Qantas CEO: Airlines can use loyalty programs to be the disruptor

Credit: Rob Finlayson
Qantas International and Freight CEO Gareth Evans said airlines have the opportunity to be the disruptor, rather than be disrupted, as the digital economy heats up. “Why not go out and disrupt other industries? You have a right to play. If you have got a strong brand and consumer base, it is an...

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