It took a long while and a public relations disaster, but US airlines seem to have learned that passengers dislike being kicked off the plane because their flight was oversold. After the United bumped-then-dragged passenger incident in April, some airlines defended the practice of over-selling flights, arguing that it helps to keep average fares low and enables airlines to accommodate last-minute, high-premium traveler needs. But this is not completely honest. Today’s smarter ...

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