Royal Jordanian (RJ) has outlined a five-year turnaround plan that the Jordan flag carrier hopes will consolidate its currently improving financial position. RJ president & CEO Stefan Pichler said the aim was to position the airline as the pre-eminent network carrier in the Levant. It would do this by attaining sustainable profitability, delivering a consistent customer experience across all touch points and becoming the region’s employer of choice, attracting and retaining a ...

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