American to grow international, premium business post-Chapter 11

American Airlines 757-200. By Rob Finlayson

International growth and “high value” passengers are central components of American Airlines’ (AA) plan to generate $1 billion in new annual revenue by 2017, chief commercial officer Virasb Vahidi told company employees Tuesday.

AA, which filed for Chapter 11 protection in November, is seeking to trim annual costs by $2 billion, including $1.25 billion in labor expenses (ATW Daily News, Feb. 2). It also wants to boost yearly revenue by $1 billion.

Vahidi outlined how that could be achieved in a letter sent to AA employees Tuesday. He said a primary goal of AA's restructuring is to "create the premier airline for high-value customers, who choose airlines based on network, alliances, products and services. While the number of these customers is small, they provide a disproportionate amount of revenue and are critical to our success."

He said "the competitive costs we plan to achieve" via restructuring would enable more profitable growth with most of that expansion coming from international operations (domestic services will be more focused on feeding international flights).

"With improved profitability, we plan to build the scale of our network and alliances," Vahidi told AA workers. "We plan to grow our departures significantly at all of our hubs over the next five years, and to diversify and substantially grow our international flying as part of this strategy. We also intend to grow our joint business agreements across the Atlantic with British Airways and Iberia and across the Pacific with Japan Airlines and Qantas."

Discuss this news 32

21 Feb20:23

Hmm, didn't Pan Am kinda

By Kevin T. Willoughby

Hmm, didn't Pan Am kinda adopt this strategy...if you can't profitably fly domestic traffic all the alliances and frequent-flyer benefits in the world aren't going win against powerhouses DL, US or WN, who does significant point-to-point flying. And everyone is price sensetive - lesiure and business. The idea that your going to land the big corporate travel accounts with these five 'cornerstone' US cities and then int'l is misguided im humble o.

21 Feb22:08

I don't think this will work.

By Hubby

I don't think this will work. I doubt AA can generate 1 Billion in new revenue with an out-of-date First Class product, soon to be reduced AA domestic flights and heavily de-moralized employees. Focusing on International traffic is a repeat of the 1970's "Pan American" strategy of grabbing for higher yielding international traffic, while cutting USA domestic feed. That didn't work for Pan Am then, & I would be amazed of it works for AA now.

22 Feb01:13

AA is paying for their sins

By Venugopal

AA is paying for their sins of killing Panam by false booking thru their GDS -SABRE at that time. Still remmber more than 50pct of our Panam noshos were booked by Sabre.

Ex panamer

22 Feb01:14

What about Cathay Pacific,

By Jet-Age Blog

What about Cathay Pacific, American should also try to develop closer ties with Cathay, they could teach AA a thing or two about how to grow its international market share by providing first rate service and a superior on-board product.

22 Feb03:19

They would need to improve

By Keith Simpson

They would need to improve their catering in the premier cabins & they need to get the staff trained on customer service.
I never understand why USA airlines offer the worst cabin service when in the US customer service in restaurants & shops is of such a high standard

22 Feb03:34

Hello, this is exactly what

By Anonymous

Hello, this is exactly what DL did (they transferred ALL their 767-400 from domestic to int'l, remember), this is what UA did with the merge with CO (and on its own expanding to Africa and Middle East) and even US has invested much more in int'l expansion by cutting LAS, PHX and other loss-making domestic connections and added capacity (sometimes seasonal) on the int'l flights...what one may ask if it is not too late for AA or if the int'l environment is receptive to this (fuel prices, crisis, etc). So, YES, it works - is the moment right - WHO KNOWS?

22 Feb03:42

Hmmm, did Willie Walsh write

By Erica

Hmmm, did Willie Walsh write his speech? BA have been following this strategy for two decades and for a long time it worked pretty well and to some extent still does. However two harsh realities - 1) Loss of 'domestic' European dominance. Easyjet now trumpet they are 'the UK's largest airline' 2)The Gulf carriers are now without doubt in a different league in terms of premium product and service that a bunch of guys from Dallas will have their work cut out to catch up.

22 Feb05:20

Agree with Kevin and Hubby.

By TJ

Agree with Kevin and Hubby.

In addition, AA is a member of the weakest alliance, OneWorld, with three carriers involved in bankruptcies (AA, Japan Airlines and Malev), and one permanently gone (Malev), ongoing labor issues at Quantas and Cathay, I think the international business traveller will choose a larger alliance as SkyTeam or Star, with better coverage and more memeber airlines. In addition, AA will compete against carriers on international flights and markets that invest in state-of-the-art aircraft (A380s, 747-8s, 787s etc.), that flies today and not in five years time.

22 Feb06:04

I think that this seems to

By Scotsman

I think that this seems to fit in with the strategy of a number of Oneworld group airlines, especially British Airways. Smaller aircraft and higher frequencies works for the more profitable business passenger. The order for 777-300 fits perfectly with this principle. Good luck to American. A great heritage and I am sure that nobody wants to see it follow Pan Am

22 Feb07:33

If re-vamped and approached

By Anonymous

If re-vamped and approached well,I think it could work. This is exactly the strategy B.A. has had now right through all the troubled recent years (from September 11) and it has not only kept their heads above water,but has made them a strong and profitable company. Get the service right with the right attitude and AA can come back. It is interesting to note the apparent demise of the low cost strategy in the U.S...at least judging by the high level of airfares now. PanAm's problems started and finished with Juan Tripp's retirement so I don't think the analogy holds up.

22 Feb07:38

This is the same old tired

By bruce

This is the same old tired mantra that airline people put out when they talk about "growing' the business. It shows a complete lack of original thinking and, on it's own, has never worked as a business strategy.

I spent many years in domestic airline management but finally realized that, for the most part, the industry is filled with drones who can't think creatively or get past the usual talking points that, to this day, I'll never understand why bankers and analysts put up with it.

Someone in the bankruptcy process with AA needs to call BS on this and either force a real plan or a sale of the company. In a few years time, everyone will look back at this "plan" and wonder why AA is still not successful.

22 Feb08:09

Just on the issue of premium

By Pat Murphy

Just on the issue of premium customers I am amazed that a premium airline flying maybe 737-7 or A319's with circa 80 seats on the main city business routes has not taken off in the States! Something like the Bombardier C Series would also be an ideal aircraft with 2 abreast seating and a circa 36" pitch.

22 Feb09:09

Pan Am's problem was that it

By fisht

Pan Am's problem was that it had NO domestic feeder service to its international hubs (the National Airlines acquisition was too little too late) and with foreign government subsidized airlines popping up all over the world and granted permission to fly to the US with deregulation, it wasn't long before tha handwriting on the wall was evident. It more than a shame that PanAm went out of business.

22 Feb09:16

AA is proud that their soon

By Ex Pat Captain

AA is proud that their soon to be delivered B-777-300s will offer over 150 channels of entertainment. They should be congratulated that they have finally made it up to 1995 technology! Airlines (EK specifically) have been offering almost 1,000 channels of entertainment for several years. More important is the crack management group that took AA into bankruptcy is the same group that put 140 degree recline seats into Business class and claimed it was "Lie Flat" when the competition had true "Lie Flat" in their J and F classes.... They are still fooling themselves and 1995 was 17 years ago!

22 Feb09:25

Ouch - perhaps they should

By Fabo

Ouch - perhaps they should look at losing their arrogant attitude towards customers, improve their product and realize they aren't (and haven't been) the world's largest carrier for some time now. These folks have a whole lot of issues and need to pull their head out of the sand! Good luck AA - It would be a shame to see you go away but the best thing for them would be a merger with US so they could truly compete with DL/UA domestically and internationally and WN domestically. The alliance with BA, while noble doesn't cut it and you need to think about your Transpacific strategy with JAL and how you plan to cover that part of the world. Strategically, AA has had circles run around them by the folks at DL and CO (now UA...) for years. It's hard to play catch up but it can be done if you lose the arrogant approach of old and be humble and compete as the underdog that you now are.

22 Feb11:11

You are an

By Anonymous

You are an embarrassment...there's no U in Qantas because it stands for:
Queensland
And
Northern
Territories
Air
Service

22 Feb11:22

Maybe they will hire someone

By Anonymous

Maybe they will hire someone from Sing Air because AA is out of date and absolutely clueless about premium service/equipment. Just flew Miami-BA. No AC/DC, no wi fi, 3 old movie offerings and a few old TV series, lousy food, snarly cabin attendants, 15 year old worn out, uncomfortable seats in 1st. They will need a radical makeover to survive.

22 Feb12:21

From my experience on the

By Eagle-eye

From my experience on the inside at the late Braniff I know that the suits who run airlines fly in first class and get spoiled by the level of service. They put the focus on the first class and forget about the people in steerage who just want to get from one place to another on a reliable schedule and at a reasonable price and don't care about the flaming desserts and a floor show in the aisle. This is why Southwest is a license to print money. Learn from this.

22 Feb12:34

And while AA is busy adding

By flight crew

And while AA is busy adding 20% more departures, I don't think their competitors will just stand by and watch them without a fight. I think AA will get there lunch handed to them in LAX, ORD, and JFK. Their only TRUE strength is in DFW and MIA these days.

22 Feb12:56

There are a lot of comments

By Livingstone

There are a lot of comments in the posts above that the plan to focus on higher yield passengers is bound for failure and AA wont be able to compete against the other majors. Well I think it depends how you spell compete. If you spell it as to being the world biggest airline again, then yes, I agree. But if it means to compete to be a financially successfull airline, then it could very well be the first step to successfull recovery. It's a long shot but go for it!

22 Feb13:32

They already do poorly in San

By Dansktex

They already do poorly in San Antonio because they want to force everyone to go through DFW when going anywhere (except for a couple of flights to O'Hare). Delta and United, however, are flying out of here to each of their hubs, not just to their nearest major one. But all of the major hub airlines are losing to Southwest, because it will put a non-stop flight from here to anywhere that there are enough passengers to fill it. My guess is that in time the hub system will break down because the major airlines that operate that way will have lost domestic passengers to Southwest and anyone else willing to bypass hubs and fly passengers non-stop to where they want to go, and because they won't have enough international passengers to support them all.

22 Feb14:41

I have three biases in the AA

By Anonymous

I have three biases in the AA proceeding: (a) one it was a completely unnecessary bankruptcy, but now that the pin has been pulled on the hand grenade, it will take its course through the courts with a handful of lawyers and a few "managers" making a score; (b) a good many of my friends at AA are pilots, who have been bigger promoters of the airline than any gate agent, flight attendant, and certainly any "manager" I have met since Bob Crandall retired; and (c) I am one of those passengers that "Premium" pricing is going to continue to gouge in favor of some guy going to Montego Bay on a 2 week advance purchase ticket when I did not know I needed to be in Dallas or Santiago until the day before yesterday, and I will have to sit in a middle seat because all the aisle seats were hogged by the low yield passenger, who was luckier in the "AA Pricing Lottery" than me. Contracting the airline has proved not to be the answer as the revenue decline is always faster than the drop in costs. One does not deal with an engine failure 100 feet off the runway by dialing in the flaps and trying to land, but rather one climbs out on all available remaining power. And when you are 25% of the US industry, you climb out to 30-35%, and not shrink to 15-20%. The rest of it -- high fuel costs, high labor costs is rhetoric as is the $1 billion in new revenue -- that figure barely represents a 5% of yield improvement on the existing $18 billion of sales, which was easily achieved by a senior "manager" knowing what the relatively low-level guys running the "AA Pricing Lottery" were doing other than "matching," if they even knew where the guys were located inside HQ.

22 Feb15:08

I think AA still has a shot.

By Scott

I think AA still has a shot. Yes, their product stinks, but that's fixable. Look at UA -- not long ago, everyone complained how horrible they were especially compared to int'l carriers. UA was still flying ancient 737s that had a paint scheme from 2 make-overs ago just a couple of years ago. But then they finally installed true-flat seats in business class (well, they still aren't complete) and they ordered the 787 and now everyone thinks they can compete with the foreign flags. AA is headed in the same direction with the new 777-300s they just announced. Now they need to add some new int'l routes -- how embarrassing that they only fly to FRA in Germany, the largest economy in Europe?! UA and DL both fly to Berlin, Munich, and even some smaller cities in Germany -- just as one example of where AA needs to up its game.

I do agree that AA needs to be a little careful with its focus on 5 hubs. I think that's a good foundation for a network, but don't completely ignore other markets. I live in SFO and it's increasingly hard to stay loyal to AA when they have fewer flights to JFK than both UA and DL (and even VX!) and the cut BOS and HNL nonstops. Come on AA, SFO is a huge premium market and I need feed to JFK and BOS for some of your Europe flights!

At least AA now has a real partnership with BA along the lines of what UA and LH have had (and DL with AF) for a while. That just happened last year, so let's give AA some time to enjoy the impact of that, get some new planes, add some new routes - and I think we'll all be singing a very different tune about them in 3-4 years.

22 Feb15:30

Let me say that for me it's

By Kevin T. Willoughby

Let me say that for me it's impossible to take the least bit of delight in seeing any of the founding airlines fail -- Pan Am, TWA, American, etc.

Few thoughts: WN has by far the highest labor costs in the business. And as much as it tries to complicate its wonderfully simple business model by fiddling with its “Business Select” product or making its frequent flier program more annoying to use, it really has no premium product at all and probably won't ever go long-haul. At the other extreme end of the spectrum you have Singapore and Emirates who have the government’s checkbook at their disposal and publish dubious financials, so unless you want state-owned airlines in the United States, we will never be able to invest on the free market at the level of these state-run carriers do.

Several posters have compared AA to BA, which is problematic. BA dominates LHR and MAN is a distant second to London for all the premium int'l traffic that has transited though slot-controlled LHR practically since the days of the Empire. AA dominates only two of the five cornerstone markets and requires far more domestic feed for its international routes to work than does BA. BA is set up so well at LHR and is so protected in this market that to extrapolate their experience on AMR is not useful.

I think what AMR needs is a radical and creative and ruthless leader who thinks BIG. Another Crandall, a Jack Welch, a Steve Jobs, indeed, a Genghis Khan. Not an introverted finance talent content with tweaking the status quo; a leader to smash the status quo, hit ‘reset’ with the unions and do a merger or some other outrageous thing to leapfrog the competition and then figure out how to thrill customers again (former-AAer David Cush -- along with Virgin's mighty backing -- has the most exciting product in the domestic skies; his marketing people in SF are simply genius, having created a compelling brand and thrilling product practically overnight).

Good luck AA – ask yourselves what would C.R. Smith do.

22 Feb17:12

I wonder how AA intends to

By Heitor Azevedo

I wonder how AA intends to improve their high yield passenger service with decrepit interiors, venerable female flight attendants, lack of a background of passenger service ... I wish them luck, so my stock in AA can recuperate its value.

22 Feb17:14

FROM WHAT I READ ABOVE ON

By Ernesto Schimmer

FROM WHAT I READ ABOVE ON AA
They should acqiire an airplane,
that has the premier service for
psgrs. To acuire 100% Rev load
factor, GO COMBI 7478M Ernesto

22 Feb20:42

I believe the US domestic

By Anonymous

I believe the US domestic market is significantly different from the days of Pan Am and TWA. Lot less competition and the fares are higher, and I am optimistic that AA can feed its international routes. I fly often out of JFK to Rio, Buenos Aires and Paris and I am often impressed at how full the flights are

23 Feb03:55

Pan Am didn't have any

By Ron

Pan Am didn't have any domestic feed for their international routes. At least AA has a sizable domestic structure to feed into the international expansion. DAL & United,Continental recently have become profitable on international expansion. I think AA is just copying a page out of their business plans. Admittedly they (UAL & DAL)conceded domestic routes to SWA in my opinion.

23 Feb03:57

I too remember that. Pay

By Ron

I too remember that. Pay back is a bi...ch sometimes.

23 Feb04:03

It has been tried many times

By Ron

It has been tried many times but the companies were under capitalized.

23 Feb04:18

I hate to tell you but if you

By Ron

I hate to tell you but if you have stock in AA it is going to be worthless after the reorganization. ZERO!

26 Feb09:59

AA Dallas market share is

By scotsman

AA Dallas market share is twice that of BA at Heathrow, and Dallas is about the same. Yes LHR benefits from established historical routes ,but its a competitive market with Virgin Atlantic cherry picking the high capacity routes.
If OneWorld keeps its eye on the ball, the CX an BA model will work for all members. There are always people that can do something cheaper, but delivering quality is much more difficult.

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