The European Commission provided misleading information to passengers regarding airline liability with regard to delayed baggage during the volcanic ash crisis, European Ombudsman P. Nikiforos Diamandourous determined, in response to a complaint by the Europe Regions Airline Assn. According to the ombudsman, information published by the EC on various websites on May 4, 2010, "Wrongly implied that passengers had an automatic right to compensation in all cases involving delayed ...

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