citing the massive flight disruptions caused by the volcanic eruption in Iceland, called for "improved collaborative decision-making processes and contingency planning," with ANSPs brought into the process at the beginning of a crisis. CANSO DG Graham Lake said, "It is now clear that while air traffic control organizations were involved in developments and decisions at [the] national level, it was left to the directors-general civil aviation, as members of the Eurocontrol ...

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